The Government has announced today how it intends to build upon Ofgem’s reforms so that the 84% of households who are not switching can still get the best deal. The proposals will give the ailing competitive energy market a vital shot in the arm, says Uswitch.com, the independent price comparison and switching service.
Ann Robinson, Director of Consumer Policy atUswitch.com, says: “The Government has recognised that the best way to help consumers get a better energy deal is to make sure there is a healthy competitive market. Having made the diagnosis, it now plans to give the market a much-needed shot in the arm by removing some of the blockages that are preventing consumers from actively taking part.
“DECC’s plans also recognise the needs of very different groups of consumers – making switching even easier for the tech-savvy smart phone user while looking to provide more hand-holding and face-to-face support for the vulnerable. This is especially important as the vulnerable have the most to gain from being able to shop around.
“We are also delighted that the Government is setting out to reassure consumers and to give them confidence in price comparison services. We have a big role to play in empowering consumers and giving them impartial, independent and factual information so that they can choose the best deal and supplier for their needs. It’s important that these principles are maintained so that consumers can trust what is going to be an increasingly valuable source of independent advice and information.
“As ever though, the proof of the pudding will be in the eating. The measure of success will be in the growing numbers of consumers shopping around and helping themselves to lower prices. This in turn will make the energy companies sit up and then we shall start to see what a truly competitive market is able to deliver.”
DECC press notice 17/5/2013
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Uswitch is the UK’s top comparison website for home services switching. Launched in September 2000, we help consumers save money on their gas, electricity, broadband, mobile, TV, and financial services products and get more of what matters to them. Last year we saved consumers over £373 million on their energy bills alone.
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