Commenting on the launch of Three’s ‘Feel At Home’ plan, Ernest Doku, telecoms expert at Uswitch.com, says: “This move from Three is a welcome relief for Brits travelling abroad. For too long, mobile users have faced coming home to the holiday souvenir from hell – an eye-watering phone bill. Despite worldwide caps being in place and networks offering special packages to help keep a lid on roaming costs, holidaying Brits that have returned to mobile bill shock pay an extra £120 on average.
“Although there were whispers of the EU scrapping roaming charges altogether, nothing has been confirmed yet. So it’s great to see a network take the initiative and help protect customers with a simple and easy to understand proposition, at no extra cost.
“However, with the plan only available in seven countries, customers will need to check that they’ll be covered. While the late launch means it will have just missed the summer holiday season, it is in good time for those planning to catch some rays this winter in sunnier climes.
“Ultimately it’s great news that from today Three customers jetting off to some of the most popular global holiday destinations will be able to enjoy the freedom of using their domestic bundle and avoid being stung by high roaming charges. We look forward to seeing the net widen and more countries included as the service develops.”
Katherine Moss
Phone: 020 3021 5893
Email: katherine.moss@uswitch.com
Twitter: @uswitchPR
Research carried out online with the Uswitch.com Consumer Opinion Panel in March 2013 amongst a sample of 1,028 UK adults. Of those who had returned home from travelling abroad to a large mobile phone bills, the average bill size was £120.07.
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