Ofcom reveals good news for telecoms customers but challenges for the future
Commenting on Ofcom’s Consumer Experience Report into quality, value and customer service in the telecoms sector, Adam Kirby, telecoms expert at Uswitch.com, says: “Brits are paying less for their mobiles, their broadband and their TV. Plus, these services are also becoming more widely available – so it’s no wonder satisfaction is on the up. Telecoms customers are a happier bunch than other bill-payers across other utilities and essential services.
“But while news of happy customers is welcome, Ofcom still has plenty to do, such as eliminating nuisance calls, improving rural broadband coverage and protecting mobile users from unexpected bills – both at home and abroad.
“There are also plenty of unhappy customers who aren’t voting with their feet and moving to a better deal. Until the regulator’s work to make switching more straightforward takes full effect, not everyone will feel confident enough to make the most of such a competitive market.
“The good news is the regulator’s report today shows it has these goals firmly in its sights for 2014. And, when it comes to protecting consumer finances, change really can’t come fast enough.”
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Katherine Moss
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Email: katherine.moss@uswitch.com
Twitter: @uswitchPR
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