EDF Energy to automatically refund credit to customers
EDF Energy has today announced that it will give direct debit customers a full annual refund of any credit built up on their energy account. It is the first big six supplier to make this move and comes after allegations of suppliers sitting on customers’ credits for their own benefit.
Tom Lyon, energy expert at Uswitch.com**, says:** “This is a welcome move by EDF Energy. The issue of energy suppliers benefitting from credits on customer accounts and failing to respond to requests to refund them was turning into a bone of contention. This step will reassure customers about making the move to paying by direct debit, safe in the knowledge that they will get a ‘no quibbles’ refund if their account goes into the black. We would now urge other suppliers to follow suit.
“However, it’s also important that these refunds don’t result in consumers falling into debt. Our advice to EDF Energy customers is to provide regular meter readings to ensure that they don’t fall behind and, if they do start to see a debt on their account, to contact their supplier immediately so that their direct debit can be adjusted.
“EDF Energy’s move follows npower’s commitment to waive daily standing charges for flood victims. It is starting to look like energy suppliers are turning a page in terms of listening to their customers and responding in the right way. We look forward to seeing more of these types of initiatives and would also urge other suppliers to follow suit.”
About us
It’s all about “U”!
Thank you for indulging us over the last 20 years by using a small ‘u’ and a big ‘S’ when writing about our brand in your articles.
We are delighted to let you know that you are now off the hook - it’s big U’s all the way (and small s’s) as we undertake our biggest ever rebrand - so let your autocorrect go wild!
About Uswitch
Uswitch is the UK’s top comparison website for home services switching. Launched in September 2000, we help consumers save money on their gas, electricity, broadband, mobile, TV, and financial services products and get more of what matters to them. Last year we saved consumers over £373 million on their energy bills alone.
Uswitch is part of RVU, a new business that also owns Money.co.uk and Bankrate.
If you would no longer like to receive our press releases please email prteam@uswitch.com with 'unsubscribe'.