Ernest Doku, telecoms expert at Uswitch.com, says: “We have long pushed for more transparency and fairness with regards to mobile billing and this announcement is great news for Vodafone new and existing pay monthly customers. Signing up to a contract, only to get told mid-way through that prices are going up, is a proverbial kick in the teeth and has been a bugbear for consumers for a long time.
“It’s a welcome move and clearly a result of Ofcom’s announcement which came into force in January that enabled customers to walk away from mid-contract price hikes.
“But don’t forget that Vodafone still reserves the right to change prices outside of your monthly line rental agreement, so keep an eye on calls to premium rate numbers, non-geographic numbers and calls, texts and data used outside of your allowance.
“Hopefully this step will make other providers follow suit, but for now, Vodafone and Three are leading the way.”
Maja Hauke
Phone: 0207 148 4663
Email: maja.hauke@uswitch.com
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