Uswitch.com comments on EE’s 50p service to jump customer service queue

Mobile operator EE has launched what it calls a ‘priority answer service’ to allow customers with a query to pay 50p to jump to the front of the queue. Commenting on the announcement, Rob Kerr, mobiles expert at Uswitch.com, says: “Priority queuing will create a two-tier system, and isn’t going to earn EE any points for popularity.

“It’s all very well slashing waiting times for those who pay the 50p premium – but EE’s not made it clear if that means non-priority queuers will be left hanging on for longer than usual as a consequence.

“Paying extra to get bumped up the queue for customer support is slightly adding insult to injury, as most people are calling when they need help the most.”

FOR MORE INFORMATION

Jason Wakeford

Phone: 0203 872 5612

Email: jason.wakeford@uswitch.com

Twitter: @UswitchPR

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