The Competition and Markets Authority has today published its updated issues statement as part of its ongoing investigation into the energy market.
Commenting on the publication, Ann Robinson, Uswitch.com Director of Consumer Policy, says: “Today’s announcement underlines why the energy market has been referred to the CMA for investigation.
“We are pleased that the CMA is looking at ways to help energy consumers on expensive standard tariffs reduce their bills. These customers have paid over the odds for their energy for far too long now, and it seems they have not benefitted fully from the recent reductions in wholesale costs.
“The number of people switching supplier has hit rock bottom and so the key to the outcome of this investigation will be how to increase levels of consumer engagement in the market. If more of us shopped around, suppliers would have to up their game through lower prices and better customer service to attract and retain customers.
“We also welcome the CMA’s scrutiny of Ofgem’s retail market review and believe that more can be done in the here and now to help more consumers engage with the market. For example, Ofgem should review the effectiveness of annual energy statements and whether more could be done to make bills easier to understand.”
Jason Wakeford
Phone: 0203 872 5612
Email: jason.wakeford@uswitch.com
Twitter: @UswitchPR
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