Uswitch statement on compensation

Media reports on compensation for switches over the phone

We would like to reassure our customers that our call centre agents are required to make customers aware of the cheapest tariff on the market, regardless of whether Uswitch is able to help switch the customer to it. We have strict procedures and monitoring in place to ensure this happens and will act when we are aware of any breach.

Uswitch’s policy has always been to consider compensation in circumstances where customers have suffered a direct financial loss as a result of a switch that our telephone contact centre has processed not in line with our strict procedures. For any customers concerned, please contact us at complaints@uswitch.com and we will investigate.

For more information visit www.Uswitch.com or call 0800 093 06 07

FOR MORE INFORMATION

Charlotte Nunes

Phone: 020 7148 4664

Email: charlotte.nunes@uswitch.com

Twitter: @uswitchPR

About us

It’s all about “U”!

Thank you for indulging us over the last 20 years by using a small ‘u’ and a big ‘S’ when writing about our brand in your articles.

We are delighted to let you know that you are now off the hook - it’s big U’s all the way (and small s’s) as we undertake our biggest ever rebrand - so let your autocorrect go wild!

About Uswitch

Uswitch is the UK’s top comparison website for home services switching. Launched in September 2000, we help consumers save money on their gas, electricity, broadband, mobile, TV, and financial services products and get more of what matters to them. Last year we saved consumers over £373 million on their energy bills alone.

Uswitch is part of RVU, a new business that also owns Money.co.uk and Bankrate.

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