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Uswitch comments on annual Financial Ombudsman complaints data

Reacting to the latest Financial Ombudsman Service data, which shows a 278% rise in complaints over packaged accounts, David Mann, Head of Money at Uswitch says: “It’s encouraging to see PPI complaints finally levelling off, but there could be another storm brewing – mis-selling of packaged accounts. Replacing one scandal with another really isn’t good news.

“Banks need to be transparent about what is included in packaged accounts. Offering people clear and simple information so that they can see exactly what they’re paying for and how much it will cost them will help stop them feeling ripped-off.

“As for those who still don’t feel that their bank is giving them the service they deserve, with more choice offered by challenger banks and switching taking just seven working days, it’s easier than ever to vote with your feet.”

FOR MORE INFORMATION

Katherine Moss

Phone: 020 3021 5893

Email: katherine.moss@uswitch.com

Twitter: @uswitchPR

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