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Uswitch comments on ABI and BIBA insurance renewal code of conduct

Commenting on the code of conduct announced by ABI and BIBA to manage the insurance renewals of potentially vulnerable customers, Rod Jones, insurance expert at Uswitch.com, says: “While the joint code is a step in the right direction, the guidelines don’t go far enough. As the code is voluntary, insurers are under no obligation to provide information and advice about insurance premiums when policies are due for renewal.

“It’s not just vulnerable consumers who could benefit from more transparency – everyone should be protected against unknown premium increases. Consumers are unlikely to remember what they paid a year after buying their policy, so it’s harder for them to know if they are getting a good deal. Seeing this information in black and white will help people assess their options and see whether they could be better off by shopping around.

“Some companies including AXA are already providing this renewal information, but we want to see all providers follow suit and ensure all drivers get more transparency around their renewal price.”

FOR MORE INFORMATION

Katherine Moss

Phone: 020 3021 5893

Email: katherine.moss@uswitch.com

Twitter: @uswitchPR

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