Press release:

uSwitch comments on increase in bank complaints

Commenting on data published by the Financial Conduct Authority (FCA) today, showing an increase in banking complaints, Tashema Jackson, money expert at, says: “Today’s rise in complaints figures really does show that banks are still not getting it right when it comes to customer service. The increase in complaints compared to the last six months of 2016 is incredibly disappointing, but may come as no surprise to the customers of the big high street banks, with Lloyds Banking Group receiving the most complaints.

“Two months into the FCA’s PPI deadline awareness raising campaign, it’s not surprising that PPI continues to be the most complained-about issue, making up a third of all complaints.

“Aside from PPI, four of the five big banking groups, including HSBC, Barclays, Royal Bank of Scotland and Santander, saw banking and credit card complaints increase, showing that their everyday customer service is still not fit for purpose.

“I would urge all consumers to look at their options when it comes to who they bank with because now is the time to vote with your feet to make sure you are getting the best deal possible. Switching is easy and there are some great deals on the market at the moment – for example, First Direct will currently give you up to £125 for switching to them and others such as Nationwide and TSB offer a range of incentives including cashback, high interest rates and free overdrafts.”

Find out how you could save over £1,000 a year with uSwitch here.

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About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

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