Press release:

uSwitch comments on increase in bank complaints

Commenting on data published by the Financial Conduct Authority (FCA) today, showing an increase in banking complaints, Tashema Jackson, money expert at uSwitch.com, says: “Today’s rise in complaints figures really does show that banks are still not getting it right when it comes to customer service. The increase in complaints compared to the last six months of 2016 is incredibly disappointing, but may come as no surprise to the customers of the big high street banks, with Lloyds Banking Group receiving the most complaints.

“Two months into the FCA’s PPI deadline awareness raising campaign, it’s not surprising that PPI continues to be the most complained-about issue, making up a third of all complaints.

“Aside from PPI, four of the five big banking groups, including HSBC, Barclays, Royal Bank of Scotland and Santander, saw banking and credit card complaints increase, showing that their everyday customer service is still not fit for purpose.

“I would urge all consumers to look at their options when it comes to who they bank with because now is the time to vote with your feet to make sure you are getting the best deal possible. Switching is easy and there are some great deals on the market at the moment – for example, First Direct will currently give you up to £125 for switching to them and others such as Nationwide and TSB offer a range of incentives including cashback, high interest rates and free overdrafts.”

Find out how you could save over £1,000 a year with uSwitch here.

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About us

uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, home phone, broadband, digital television, mobile phones and personal finance products including mortgages, credit cards, current accounts and insurance.

uSwitch customers have the option to create an account which will prompt them when their current broadband, credit card, energy, insurance and mobile deals are coming to an end. For energy customers, the account can also automatically monitor the market and notify them when they can move to a cheaper tariff - making future comparisons even simpler and faster. In 2016, uSwitch saved UK consumers over £320m on their energy bills alone.

Broadband customers can conduct a speed test to find out how fast their broadband is and to identify the best broadband provider for their postcode.

The uSwitch mobile app allows customers to compare energy and broadband deals. Energy customers can compare deals in seconds by scanning the QR code on their energy bill. The app won 'Most Innovative Use of Mobile' and the 'Chairman's Award' at The DRUM Marketing on Mobile Awards 2017. Consumers voted it Most Popular Website (Comparison category) in the Website of the Year Awards 2016.

uSwitch was the first comparison site to achieve the Plain English Campaign’s Internet Crystal Mark, recognising that it has clear language, is accessible and easy to use.

uSwitch has a UK contact centre which is manned by energy and broadband experts. The ‘Send Us Your Bill’ service allows customers to post their latest energy bills to FREEPOST USWITCH in order to receive a free call back to be guided through the comparison process. Alternatively, consumers can email customerservices@uswitch.com with their postcode and usage details. uSwitch’s address is The Cooperage, 5 Copper Row, London, SE1 2LH.

uSwitch is owned by ZPG Plc (LSE:ZPG), owner of some of the UK’s most trusted home-related digital platforms including Hometrack, Money.co.uk, PrimeLocation, Property Software Group and Zoopla.