Commenting on data published by the Financial Conduct Authority (FCA) today, showing an increase in banking complaints, Tashema Jackson, money expert at uSwitch.com, says: “Today’s rise in complaints figures really does show that banks are still not getting it right when it comes to customer service. The increase in complaints compared to the last six months of 2016 is incredibly disappointing, but may come as no surprise to the customers of the big high street banks, with Lloyds Banking Group receiving the most complaints.
“Two months into the FCA’s PPI deadline awareness raising campaign, it’s not surprising that PPI continues to be the most complained-about issue, making up a third of all complaints.
“Aside from PPI, four of the five big banking groups, including HSBC, Barclays, Royal Bank of Scotland and Santander, saw banking and credit card complaints increase, showing that their everyday customer service is still not fit for purpose.
“I would urge all consumers to look at their options when it comes to who they bank with because now is the time to vote with your feet to make sure you are getting the best deal possible. Switching is easy and there are some great deals on the market at the moment – for example, First Direct will currently give you up to £125 for switching to them and others such as Nationwide and TSB offer a range of incentives including cashback, high interest rates and free overdrafts.”
Find out how you could save over £1,000 a year with uSwitch here.