Press release:

uSwitch comments on Ofgem ordering IRESA to improve customer service

Commenting on the news that Ofgem has ordered IRESA to improve its customer service, and prevented it from taking on any new customers for up to three months until its issues are resolved, uSwitch.com energy expert Claire Osborne says:

“Iresa’s customer service issues have been well documented. This action by Ofgem sends the strongest possible signal that energy companies need to put their customers first or face the consequences.

“There are over 60 energy companies in the market today and those which are succeeding are the ones which can demonstrate that they really do care about the households they serve.

“As our recent customer satisfaction survey has shown, the suppliers who are winning consumers’ trust are those which can demonstrate that they put their customers first. Any household suffering poor service can show their supplier where the power really lies by switching away to a company who will treat them well.”

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About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email customerservices@uswitch.com with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

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