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PPI drives increase in banking complaints figures

Commenting on the FCA complaint figures, Tashema Jackson, money expert at, says: “PPI continues to dominate the banking complaints figures, as you would expect given the big push by the regulator to inform people of the looming deadline in August next year.

“However, when you look beyond PPI to the banking and credit card complaints, the fact that the big high street banks have hundreds of thousands of customers who are unhappy comes as little surprise. Our recent customer service report showed that the biggest banks are consistently underperforming when it comes to dealing with the concerns of their customers, with Royal Bank of Scotland, HSBC and Barclays the worst performing.

“If you are unhappy with the service your bank is providing, you don’t have to put up with it. There are over 50 different current account providers in the UK and almost all of them are available on the Current Account Switch Service (CASS). When switching through CASS all your standing orders and direct debits are automatically moved across, as well as any future payments into your account and it is all done in the space of a week.”


Rory Stoves
Phone: 020 3872 5613
Twitter: @UswitchPR

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