Ernest Doku, mobiles expert at Uswitch.com, says:“O2 users affected by this mobile data outage will understandably be concerned and frustrated.
“While it’s positive that voice calls are still up and running, without a projected timeframe for a fix, this is likely a worrying situation for a large proportion of O2’s some 32 million UK customers.
“Customers who are suffering can keep a track of this incident using O2’s own network status checker and ask the provider to keep them posted.
“In the meantime, O2 customers can still place and receive calls, but will have to resort to using WIFI if they want to get online.
“For the millions of users who are out and about and rely on smartphone maps to get around, it’s worth considering that apps like Google Maps allow customers to download maps on WIFI and view them offline.
“With little idea of when this problem will be sorted, it’s worth preparing before heading out to make sure you’re not caught out by this data downtime.”
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