Richard Neudegg, head of regulation at uSwitch.com, says: “As our slowest street data brought to life earlier this week, consumers are getting very different outcomes from the broadband market – and in many cases, this is simply due to a lack of awareness about the better services available to them.
“Millions of broadband customers are suffering from poor speeds and are stuck on old technology, when they could be upgrading to faster services and actually paying less. It’s welcome that Ofcom has raised awareness of these issues.
“However, the key news from today’s announcement is that the regulator is planning to take forwards refined proposals to force providers to give vital information to customers at the end of their contract, as well as those who are out of contract – and in some case have been for years.
“Historically in telecoms, not enough has been done to put the power back into consumers’ hands. If customers are given the right tools, there is a real chance to improve households’ experience of services that are now critical in their day-to-day lives.”
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Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.
Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.
The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email email@example.com with their postcode and usage details.
uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.
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