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Uswitch comments on Ofcom’s Boost Your Broadband campaign

Richard Neudegg, head of regulation at Uswitch.com, says: “As our slowest street data brought to life earlier this week, consumers are getting very different outcomes from the broadband market – and in many cases, this is simply due to a lack of awareness about the better services available to them.

“Millions of broadband customers are suffering from poor speeds and are stuck on old technology, when they could be upgrading to faster services and actually paying less. It’s welcome that Ofcom has raised awareness of these issues.

“However, the key news from today’s announcement is that the regulator is planning to take forwards refined proposals to force providers to give vital information to customers at the end of their contract, as well as those who are out of contract – and in some case have been for years.

“Historically in telecoms, not enough has been done to put the power back into consumers’ hands. If customers are given the right tools, there is a real chance to improve households’ experience of services that are now critical in their day-to-day lives.”

FOR MORE INFORMATION

Rory Stoves
Phone: 020 3872 5613
Email: rory.stoves@uswitch.com
Twitter: @UswitchPR

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