Press release:

Vodafone tops telecoms complaints for the first time

Following Ofcom’s most recent complaints figures being released Ernest Doku, telecoms expert at uSwitch.com, says: “With telecoms customers prepared to vote with their feet when they don’t believe their providers are up to scratch, these complaints tables will be a cause for concern for companies in this ultra-competitive environment.

“Vodafone will especially be feeling the heat here as, for the first time, the provider has topped the table for receiving the highest number of complaints for its broadband and landline services. However, this is the first time the provider has had enough customers – proportionally – to justify its inclusion in these figures.

“While TalkTalk continues to attract relatively high levels of dissatisfaction from its customers, it’s no longer the most complained about provider.

“Pay TV complaints jumped significantly in the last quarter for both Virgin Media and BT attracting more than double the level of criticism than three months ago.

“On the mobiles side, Virgin Media has also received the highest number of complaints for the third quarter in a row.

“It’s worth pointing out that if you are dissatisfied with the service you’re paying for, it’s easy to take advantage of the wide array of options to move to a service that better suits your needs.

“Importantly, you should not be reluctant to complain to your provider. If you have a problem or aren’t happy with the service you are paying for, let them know. If you remain dissatisfied don’t forget you can take your complaint to the ombudsman services, who will review your case free of charge.”

— ends —

About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email customerservices@uswitch.com with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

If you would no longer like to receive our press releases please email prteam@uswitch.com with 'unsubscribe'.