Press release:

Ofcom tightens rules around broadband speeds

Commenting on the strengthening of Ofcom’s broadband speed code from tomorrow, Richard Neudegg, head of regulation at, says:

“The rules around broadband speeds are being tightened, extending the ability of consumers get out of contracts penalty-free when reported serious speeds problems are not resolved within 30 days. This should be welcome news for any customers blighted by the frustrations of relentlessly buffering broadband.

“This new Code also improves the property-specific information about speeds that broadband providers have to give before you sign up. This is welcome, but providers should go further in opening up this information so that consumers are able to make side-by-side comparisons between providers, so that they can make the best choice.

“Broadband providers have had a year to prepare for this, so now the onus is very much on them to provide more transparency and consistency in their service.

“For the many customers already out of contract with sub-par speeds, it’s always worth shopping around to see whether you can get a faster, more reliable service – sometimes even for a cheaper price. Especially for customers not yet on superfast fibre-based networks, there could be big benefits in upgrading.”



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