Press release:

Ofcom tightens rules around broadband speeds

Commenting on the strengthening of Ofcom’s broadband speed code from tomorrow, Richard Neudegg, head of regulation at uSwitch.com, says:

“The rules around broadband speeds are being tightened, extending the ability of consumers get out of contracts penalty-free when reported serious speeds problems are not resolved within 30 days. This should be welcome news for any customers blighted by the frustrations of relentlessly buffering broadband.

“This new Code also improves the property-specific information about speeds that broadband providers have to give before you sign up. This is welcome, but providers should go further in opening up this information so that consumers are able to make side-by-side comparisons between providers, so that they can make the best choice.

“Broadband providers have had a year to prepare for this, so now the onus is very much on them to provide more transparency and consistency in their service.

“For the many customers already out of contract with sub-par speeds, it’s always worth shopping around to see whether you can get a faster, more reliable service – sometimes even for a cheaper price. Especially for customers not yet on superfast fibre-based networks, there could be big benefits in upgrading.”

 

 

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About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email customerservices@uswitch.com with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

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