Press release:

Watchdog fines Giffgaff for overcharging consumers

Commenting in response to Ofcom’s decision to fine GiffGaff £1.4million Ernest Doku, mobiles expert at uSwitch.com, says: “Giffgaff users will be concerned to learn that 2.6 million customers were overcharged by almost £2.9million.

“Anyone who bought the firm’s ‘goodybag’ bundles of calls, messages and data while using pre-paid credit was unfortunately billed twice every time they used their phone.

“Giffgaff deserves credit for reporting the mistake to industry watchdog Ofcom and acting quickly to refund 2.1 million customers. But the fact that almost half a million consumers are still out of pocket is disappointing.

“If you are a Giffgaff customer and believe you could have been overcharged, contact your provider as soon as possible.

“The size of Giffgaff’s fine represents how seriously the watchdog takes this error. And providers be warned: mobile phone users will be quick to vote with their feet if they believe they are being treated unfairly.”

— ends —

About us

It’s all about “U”!

Thank you for indulging us over the last 20 years by using a small ‘u’ and a big ‘S’ when writing about our brand in your articles.

We are delighted to let you know that you are now off the hook - it’s big U’s all the way (and small s’s) as we undertake our biggest ever rebrand - so let your autocorrect go wild!

About Uswitch

Uswitch is the UK’s top comparison website for home services switching. Launched in September 2000, we help consumers save money on their gas, electricity, broadband, mobile, TV, and financial services products and get more of what matters to them. Last year we saved consumers over £373 million on their energy bills alone.

Uswitch is part of RVU, a new business that also owns Money.co.uk and Bankrate.

If you would no longer like to receive our press releases please email prteam@uswitch.com with 'unsubscribe'.