Press release:

Watchdog fines Giffgaff for overcharging consumers

Commenting in response to Ofcom’s decision to fine GiffGaff £1.4million Ernest Doku, mobiles expert at uSwitch.com, says: “Giffgaff users will be concerned to learn that 2.6 million customers were overcharged by almost £2.9million.

“Anyone who bought the firm’s ‘goodybag’ bundles of calls, messages and data while using pre-paid credit was unfortunately billed twice every time they used their phone.

“Giffgaff deserves credit for reporting the mistake to industry watchdog Ofcom and acting quickly to refund 2.1 million customers. But the fact that almost half a million consumers are still out of pocket is disappointing.

“If you are a Giffgaff customer and believe you could have been overcharged, contact your provider as soon as possible.

“The size of Giffgaff’s fine represents how seriously the watchdog takes this error. And providers be warned: mobile phone users will be quick to vote with their feet if they believe they are being treated unfairly.”

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About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email customerservices@uswitch.com with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

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