‘Still room for improvement’ – comment from Uswitch.com on Ofcom complaints report
Richard Neudegg, Head of Regulation at Uswitch.com, says: “Complaints about mobile, broadband and landline to Ofcom have fallen to historic lows over the last decade, so it’s disappointing to see a slight increase this time around.
“We hope this isn’t a sign that telecoms providers have taken their eye off the ball, as there is still room for improvement.
“If you are unhappy with the service you’re paying for and you’re out of contract, it’s easy to switch to a better deal.
“Don’t hesitate to complain to your provider. If you have a problem or aren’t happy with the service you are paying for, let them know.
“If you are still unhappy, you can take your complaint to the appropriate ombudsman services, who will review your case free of charge.”
FOR MORE INFORMATION
Rory Stoves
Phone: 020 3872 5613
Email: rory.stoves@uswitch.com
Twitter: @UswitchPR
Notes to editors
The latest Ofcom telecoms and pay-tv complaints data can be found here
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