Uswitch comments on Utilita overcharging customers

Richard Neudegg, head of regulation at Uswitch.com, said:

“Utilita’s overcharging affected almost 40,000 prepayment customers, a group which includes vulnerable people. 

“While the amounts overcharged would likely have been relatively small for most, it’s really important that customers have confidence their supplier is charging them accurately. 

“It is positive to see that Utilita has agreed to pay £500,000 in redress, and will compensate all affected customers. In particular, focusing payments towards customers likely in the most vulnerable circumstances.

“Utilita has now refunded affected customers. But any customer who believes they may have been affected but have not heard from Utilita should contact the supplier." 

FOR MORE INFORMATION

Ross Stebbing

Phone: 07827 836 709

Email: ross.stebbing@rvu.co.uk

Twitter: @UswitchPR

About Uswitch 

Uswitch is one of the UK’s top comparison websites for home services switching, including broadband, mobiles, SIM Only and insurance. We’ve saved consumers over £2.5 billion off their bills since we launched in September 2000.

In 2022, Uswitch launched its free mobile app, Utrack, to help consumers manage their home energy costs. By connecting to their smart meter, users can track their energy usage hourly, get dynamic insights and calculate potential savings with handy tips. 

Uswitch is part of RVU, a global group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.