Uswitch comments on Ofcom's latest Q2 telecoms complaints data

Nick Baker, broadband expert at Uswitch.com, says: 

“This is the first real indication we’ve had of consumer satisfaction with their broadband provider since the COVID-19 pandemic started, and it’s reassuring to see that complaints have gone down.

“The first lockdown saw many providers encouraging customers to only contact them regarding urgent issues and then to do so using online chat functions, to keep phone lines clear for more vulnerable customers. 

“The fact that the biggest cause of grievances was  providers’ complaints handling indicates that some may have been unhappy airing their concerns through these new methods.

“On the whole, providers did a great job at keeping the UK’s broadband infrastructure running at a time of great demand, which is encouraging given we are into the second week of the current lockdown. 

“However, it is important to remember that behind every complaint is a real human with a concern about their service.

“If you are unhappy with the service you're receiving and you're out of contract, you can take advantage of the wide variety of options available and move to a service that has what you’re looking for.”

FOR MORE INFORMATION

Rory Stoves

Phone: 020 3872 5613

Email: rory.stoves@uswitch.com

Twitter: @UswitchPR

About Uswitch 

Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles. 

More people go to Uswitch to switch their energy, broadband and mobile than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.

Free mobile app Utrack also helps households manage their home energy usage and make potential savings. 

Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.