Uswitch comments on Ofcom's latest complaints data
Ernest Doku, broadband expert at Uswitch.com, says: “With customer complaints hitting record lows, home phone, broadband, mobile and pay-TV firms deserve praise for improving their services. But with a huge disparity between providers, there’s still work to be done.
“TalkTalk and Shell Energy have had four times as many complaints about their broadband as EE, and five of the biggest eight providers are below the industry average.
“Broadband, mobile and pay TV bills are set to rise for millions of people in the coming months and it will be crucial for the providers to maintain customer satisfaction levels if they are to provide good value for money.
“Ironically, the three mobile operators with the highest amounts of complaints - iD Mobile, Vodafone and Virgin Mobile - all did poorly because of the way they handle complaints.
“More than 15 million consumers suffered a broadband outage in the last year[1], so it’s clear that there are still issues for broadband providers to deal with. If you’ve experienced a loss of service, make sure you raise the issue with your provider and take it to the relevant ombudsman if they can’t resolve your complaint.”
Uswitch: Broadband outages in the UK
About Uswitch
Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles.
More people go to Uswitch to switch their energy, broadband and mobile than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.
Free mobile app Utrack also helps households manage their home energy usage and make potential savings.
Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.