Your cookie preferences


We use cookies and similar technologies. You can use the settings below to accept all cookies (which we recommend to give you the best experience) or to enable specific categories of cookies as explained below. Find out more by reading our Cookie Policy.

Select cookie preferences

Skip to main content

Uswitch comments on Ofcom's review inflation-linked telecoms price rises

Richard Neudegg, director of regulation atUswitch.com, comments: “We welcome Ofcom’s review of inflation-linked, mid-contract price rises - but what matters here is action. 

“At present, consumers have to effectively ‘best guess’ how much their broadband and mobile prices may go up during the period of their contract when signing up, which is usually 18 months or more. 

“This review is a good first step to giving consumers a better long-term control of their finances and bills. 

“But it is completely unreasonable that bill payers are held to price increases that they don’t know in advance, and have no option to end their contract if prices increase. 

“At present, the Ofcom rules are clearly inadequate. Mobile and broadband customers must be given the opportunity to leave penalty-free if there is a rise.

“Ofcom must urgently provide more clarity in terms of timings and the actions that will follow this review. Inflation-linked mid-contract price rises are expected to come into full force in the upcoming months, and it’s unclear when we can expect to see action.” 


FOR MORE INFORMATION

Richa Kundnani
Phone: 07789 316116
Email: richa.kundnani@rvu.co.uk
Twitter: @UswitchPR

About Uswitch 

Uswitch is one of the UK’s top comparison websites for home services switching, including broadband, mobiles, SIM Only and insurance. We’ve saved consumers over £2.5 billion off their bills since we launched in September 2000.

In 2022, Uswitch launched its free mobile app, Utrack, to help consumers manage their home energy costs. By connecting to their smart meter, users can track their energy usage hourly, get dynamic insights and calculate potential savings with handy tips. 

Uswitch is part of RVU, a global group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.