Southern Electric reviews by uSwitch.com

79%

Southern Electric - Overall customer satisfaction

79% from 1343 responses
(The highest score amongst the six major suppliers)

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Customer Satisfaction	69.2%	Recommend to a friend	51.9%
Value for money	46.0%	Best deal for you	41.0%
Customer service	58.1%	Billing services	69.8%
Meter reading services	64.7%	Online services	48.9%
Reward schemes	22.7%	Energy efficiency	28.4%
Transfer process	78.1%
Ratings in bold indicate the highest score in the market.

Why doesn't uSwitch display a rating for certain suppliers?
Results for suppliers with less than 200 respondents are considered statistically insufficient to provide a valid rating and a score. As such data from small numbers of respondents is not displayed to avoid skewing the results for a particular supplier.
How did uSwitch calculate the scores?
Scores for each question are based on the percentage of customers who responded either 'very' or 'fairly' satisfied with their gas and electricity supplier for that particular area. For example, the percentage score assigned to suppliers for the recommend a friend question is based on the percentage of people who responded that they would 'definitely' or 'probably' recommend a provider to their friend.
How often are the results updated?
The last YouGov customer satisfaction survey was conducted in September 2009 and will be repeated in 2010 to reflect changes in opinions and performance of suppliers.
What questions are customers asked when writing their reviews?
The customer satisfaction reviews are based on the following question: '“Earlier you stated that overall you were (user's satisfaction answer, e.g. “fairly satisfied”) with you CURRENT gas and electricity supplier. Why do you feel this way about your gas and electricity supplier?” Please note that while all survey respondents were asked this question, the customer was not required to provide a review to complete this survey.
About these results
To find out what it is really like to be a customer of one of the UK’s gas and electricity suppliers, uSwitch commissioned the independent market research company, YouGov, to conduct surveys of gas and electricity customers. The survey results give prospective customers an insight into existing customers' satisfaction with their current gas and electricity suppliers and the opportunity to read reviews written by customers themselves.

"Very satisfied" - (74 reviews)

Reviews Page 1 of 15

"All aspects of the account are handled efficiently."
"always good"
"Always very helpful with any queries"
"because I haven't had any problems with this company"
"because we have gas, electricity ( and a monitor to see how much we use) we have phone and we have broadband. They charge us what we want to pay - we suggest the amount and they try it to see if it is enough. They are pleasant and helpful."

"Fairly satisfied" - (181 reviews)

Reviews Page 1 of 37

"A good company"
"Accurate billing and dealt with me well when I had a problem"
"again proberly not the cheapest but a reliable company"
"Again, I have only just moved in but they have contacted me many times to help me get setup"
"againest other providers it seems no more expensive"

"Neither satisfied nor dissatisfied" - (95 reviews)

Reviews Page 1 of 19

"accurate billing,but too pricey."
"all as bad as each other"
"all energy companies are much the same;the things they have most in common are raising prices frequently"
"As far as I am concerned, they're all the same."
"because I don't have endless pots of money..... It needs to be affordable"

"Fairly dissatisfied" - (27 reviews)

Reviews Page 1 of 6

"1. They did not notify me when I could have saved money by switching to a cheaper tariff, or when they have introduced cheaper tariffs to the one I was on. 2. The gas meter was changed a year before we moved in yet it was a year and half after we moved in that they stopped using the meter reading from the old meter as the starting point everytime our meter was read. 3. To get anything like the best price I have to pay by direct debit and they have yet to get anywhere near close to an accurate guess at my consumption."
"Bills difficult to understand, foreign call centre"
"cost and lack of financial help for disability"
"Customer service very poor"
"Do not think they offer value for money, BUT have heard of so many nightmares of people who have changed that its better the devil you know.There is never any guarantee that a new supplier would stay competitive.They are all only interested in making a profit and all use aggressive sales techniques which I find insulting and abhor"

"Very dissatisfied" - (12 reviews)

Reviews Page 1 of 3

"All the power companies are ripping off the British public and no-one can put an end to the total greed.It is not just one,it is all of them.A lot of older people will die this winter so all the top people from these companies should be charged with manslaughter."
"Because they charge too much and do not give discount for loyalty"
"cant find out whitch is the best tarif for me have tried with current supplyer but find the same problem with all he other suppliers ive tried.as if there covering eachothers backs."
"expesnive, no choice in choosing electricity and gas supplier"
"increase in pricing across the board of this cartel"

"Don’t know" - (4 reviews)

Reviews Page 1 of 1

"Because I dont check whether I can get a better price somewhere else nor do I ring them at any time"
"just switched to southern electric through M&S so have no experience of them as yet"
"My sister deals with all the bills."
"n/a"