United Utilities Water

United Utilities Water supplies water and sewerage services to the North West of England, a region with a population of around seven million.

United Utilities PLC was formed when North West Water and Norweb merged in 1995. United Utilities is now a FTSE 100 company with 17,000 staff, which manages and operates the regulated electricity distribution, water and wastewater networks in North West England.

United Utilities Water is the UK's largest operator of water systems delivering 2,000 million litres a day to 2.9 million households.

United Utilities Water derives 92% of its water supply from rivers and reservoirs and the other 8% from boreholes and aquifers. United Utilities Water then supplies the water via 192 reservoirs, 453 service reservoirs and water towers, 137 water treatment works and 40,000 km of water mains.

United Utilities Water also treats 2,200 million litres of wastewater every day in 600 wastewater treatment works, via 39,000 km of sewers.

To be classed as wholesome, water must comply with the water quality standards set out in the Water Supply (Water Quality) Regulations 1989.

In 2003, 340,777 tests were carried out on samples taken by United Utilities Water. 99.82% of these tests complied with the Regulations (source: http://www.dwi.gov.uk).

United Utilities Water supplies water in a soft to moderately hard area. However water hardness levels can vary within each area. United Utilities Water can provide you with further information about water hardness in your particular area.

United Utilities Water sets out the level of service domestic United Utilities Water customers can expect. If United Utilities Water fails to meet those levels then customers may be entitled to compensation.