Commenting on Ofcom’s proposals to making switching easier and more reliable for consumers, published today, Richard Neudegg, Head of Regulation at uSwitch.com says: “Switching in the communications sector lags majorly behind other consumer services.
“Getting switching right is not only important in helping us access better deals with minimal hassle, but it can also help boost market competition.
“To date, communications customers have been plagued with artificial barriers to getting better deals. There’s a multitude of communications services with different switching arrangements and cancellation rules, adding unnecessary complications.
“For any cross-platform switches, the operator losing the business still handles the cancellation – which means they have little incentive to make it quick or easy.
“Ofcom’s proposals today are a welcome step towards sorting out this problem.
“We call on the communications industry to now get behind Ofcom’s proposal for a system where the new provider manages the switch across the board – removing the complexity and hassle currently faced by consumers.
“Ofcom’s strategic review of consumer switching was nearly six years ago, and today’s document marks the eighth Ofcom consultation on switching. Consumers have been waiting long enough.”
Find out how you could save over £1,000 a year with uSwitch here.
Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.
Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.
The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email email@example.com with their postcode and usage details.
uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.
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