Commenting on Ofcom’s proposals to making switching easier and more reliable for consumers, published today, Richard Neudegg, Head of Regulation at uSwitch.com says: “Switching in the communications sector lags majorly behind other consumer services.
“Getting switching right is not only important in helping us access better deals with minimal hassle, but it can also help boost market competition.
“To date, communications customers have been plagued with artificial barriers to getting better deals. There’s a multitude of communications services with different switching arrangements and cancellation rules, adding unnecessary complications.
“For any cross-platform switches, the operator losing the business still handles the cancellation – which means they have little incentive to make it quick or easy.
“Ofcom’s proposals today are a welcome step towards sorting out this problem.
“We call on the communications industry to now get behind Ofcom’s proposal for a system where the new provider manages the switch across the board – removing the complexity and hassle currently faced by consumers.
“Ofcom’s strategic review of consumer switching was nearly six years ago, and today’s document marks the eighth Ofcom consultation on switching. Consumers have been waiting long enough.”
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