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Uswitch comments on Lloyd’s acquisition of MBNA credit cards

Commenting on Lloyds Banking Group’s buying MBNA credit cards, Tashema Jackson, money expert at Uswitch.com, says: “Today’s announcement is a mixed blessing for MBNA’s five million customers, as neither provider placed in the top ten for customer service in the Uswitch Credit Card Awards earlier this year – meaning there is no guarantee of an improvement in services.

“Whenever there is an acquisition of this nature, it is important that the parties involved understand that behind the numbers are normal people who will have questions about what it means for them. Being able to answer those questions promptly and satisfactorily is the first step in convincing customers that they are in good hands.

“For MBNA customers enquiring about mis-sold PPI you can still use the current channels to raise your concerns. Don’t fall into the trap of thinking that just because there are new owners in town, you no longer have a valid cause for complaint.

“Any customer who’s unhappy with their credit card provider should be aware there are various options available to them. It’s worth shopping around and finding the best deal for you, as it can save you money in the short term and help you pay off your debt in the long term.”

Find out how you could save over £1,000 a year with Uswitch here.

FOR MORE INFORMATION

Rory Stoves
Phone: 020 3872 5613
Email: rory.stoves@uswitch.com
Twitter: @UswitchPR

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