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Uswitch comments on energy supplier complaints data

Commenting on Ofgem data showing that energy complaints have fallen to the lowest level in three years, Claire Osborne, Uswitch.com energy expert, says: “It’s encouraging to see that things are moving in the right direction. The energy industry as a whole is finally starting to get a grip on the handling of customer complaints.

“However, 3.5 million complaints is still 3.5 million too many, and with the latest price rises starting to take effect, consumers are right to expect the highest level of customer service from their supplier.

“With switching levels at a six year high, energy providers need to step up to the plate or customers will continue to vote with their feet, as people look to secure the best deal on the market – with the best customer service to match.”

Find out how you could save over £1,000 a year with Uswitch here.

FOR MORE INFORMATION

Ailene Barr

Phone: 020 3872 5610

Email: ailene.barr@uswitch.com

Twitter: @uswitchPR

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Uswitch is the UK’s top comparison website for home services switching. Launched in September 2000, we help consumers save money on their gas, electricity, broadband, mobile, TV, and financial services products and get more of what matters to them. Last year we saved consumers over £373 million on their energy bills alone.

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