Press release:

uSwitch comments on Ofcom’s consumer mobile experience report

Commenting on Ofcom’s consumer mobile experience report published today, Ernest Doku, telecoms expert at uSwitch.com, says: “The numbers in this report suggest that consumers are relatively satisfied with their overall mobile service experience – but it also highlights areas where mobile users feel like they’re being let down.

“What stands out is that nearly all consumers (nine in 10) are happy with their call service but when it comes to data it’s a different story. We rely on data more than ever now but only two thirds (69%) of mobile users are happy with their current data service.

“Ofcom has not yet given a network by network breakdown, which makes it difficult for consumers to determine which network might be best for them. The findings are likely to give providers pause for thought as to whether it’s their data service that’s dragging down their customer satisfaction scores.

“It’s worth noting that the report does have its limitations. The information gathered is only from Android users, so it isn’t fully representative of UK mobile users as a whole.

“Arming consumers with useful information on how networks differ would be helpful when deciding who to go with, alongside introducing changes to make switching providers quicker and easier.”

Find out how you could save over £1,000 a year with uSwitch here.

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About us

uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, home phone, broadband, digital television, mobile phones and personal finance products including mortgages, credit cards, current accounts and insurance.

uSwitch customers have the option to create an account which will prompt them when their current broadband, credit card, energy, insurance and mobile deals are coming to an end. For energy customers, the account can also automatically monitor the market and notify them when they can move to a cheaper tariff - making future comparisons even simpler and faster. In 2016, uSwitch saved UK consumers over £320m on their energy bills alone.

Broadband customers can conduct a speed test to find out how fast their broadband is and to identify the best broadband provider for their postcode.

The uSwitch mobile app allows customers to compare energy and broadband deals. Energy customers can compare deals in seconds by scanning the QR code on their energy bill. The app won 'Most Innovative Use of Mobile' and the 'Chairman's Award' at The DRUM Marketing on Mobile Awards 2017. Consumers voted it Most Popular Website (Comparison category) in the Website of the Year Awards 2016.

uSwitch was the first comparison site to achieve the Plain English Campaign’s Internet Crystal Mark, recognising that it has clear language, is accessible and easy to use.

uSwitch has a UK contact centre which is manned by energy and broadband experts. The ‘Send Us Your Bill’ service allows customers to post their latest energy bills to FREEPOST USWITCH in order to receive a free call back to be guided through the comparison process. Alternatively, consumers can email customerservices@uswitch.com with their postcode and usage details. uSwitch’s address is The Cooperage, 5 Copper Row, London, SE1 2LH.

uSwitch is owned by ZPG Plc (LSE:ZPG), owner of some of the UK’s most trusted home-related digital platforms including Hometrack, PrimeLocation, Property Software Group and Zoopla.