Press release:

uSwitch comments on Ofcom’s consumer mobile experience report

Commenting on Ofcom’s consumer mobile experience report published today, Ernest Doku, telecoms expert at, says: “The numbers in this report suggest that consumers are relatively satisfied with their overall mobile service experience – but it also highlights areas where mobile users feel like they’re being let down.

“What stands out is that nearly all consumers (nine in 10) are happy with their call service but when it comes to data it’s a different story. We rely on data more than ever now but only two thirds (69%) of mobile users are happy with their current data service.

“Ofcom has not yet given a network by network breakdown, which makes it difficult for consumers to determine which network might be best for them. The findings are likely to give providers pause for thought as to whether it’s their data service that’s dragging down their customer satisfaction scores.

“It’s worth noting that the report does have its limitations. The information gathered is only from Android users, so it isn’t fully representative of UK mobile users as a whole.

“Arming consumers with useful information on how networks differ would be helpful when deciding who to go with, alongside introducing changes to make switching providers quicker and easier.”

Find out how you could save over £1,000 a year with uSwitch here.

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About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email with their postcode and usage details.

uSwitch is owned by ZPG Plc (LSE:ZPG), which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes. uSwitch is the proud sponsor of Britain’s Got Talent 2018.

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