Ahead of reports that Watchdog will tonight feature Virgin Media for failing to deliver broadband speeds, Ewan Taylor-Gibson, Broadband expert atUswitch.com, comments: “By their very nature broadband speeds will fluctuate and are subject to local variations.
“It’s important that customers feel they are receiving the service they have signed up to. Issues like this can arise when the expectations set by providers fail to meet the expectations of the customer.
“There’s been much discussion around ‘up-to’ speeds, which only require 10% of customers to achieve the speed in order for it to be used in adverts, versus the benefits of using a measure of the national ‘average speed’.
“The reality is that neither figure can tell you if there are local network or congestion issues with your chosen broadband provider. What customers really want to know is the estimated average and minimum speed they can expect each provider to deliver to their property and this should be prominent in the sales process.
“Providers must commit to setting expectations around broadband speeds and if they fail to deliver, consumers should be able to walk away from their contract penalty free.”
Find out how you could save over £1,000 a year with Uswitch here.
Claire Jones
Phone: 020 7148 4663
Email: Claire.Jones@uswitch.com
Twitter: @uswitchPR
It’s all about “U”!
Thank you for indulging us over the last 20 years by using a small ‘u’ and a big ‘S’ when writing about our brand in your articles.
We are delighted to let you know that you are now off the hook - it’s big U’s all the way (and small s’s) as we undertake our biggest ever rebrand - so let your autocorrect go wild!
Uswitch is the UK’s top comparison website for home services switching. Launched in September 2000, we help consumers save money on their gas, electricity, broadband, mobile, TV, and financial services products and get more of what matters to them. Last year we saved consumers over £373 million on their energy bills alone.
Uswitch is part of RVU, a new business that also owns Money.co.uk and Bankrate.
If you would no longer like to receive our press releases please email prteam@uswitch.com with 'unsubscribe'.