Uswitch comments on Ofcom’s proposed changes to the Broadband Speeds Code of Practice

Commenting on Ofcom’s proposed changes to its Broadband Speeds Code of Practice, Richard Neudegg, head of regulation at Uswitch.com, says: “Under these new proposals, from the point the issue is raised, providers will be given a 30 day window to get a customer’s broadband speeds up to their guaranteed minimum. Failing that, the customer will have the right to exit the contract. Hopefully this move will drive providers to be more proactive in sorting out problems.

“Giving more information on what speeds consumers can expect can be a useful move but burying this more detailed information in each provider’s sales journey will only go so far.

“What we need to see – and what we have been calling for – is for this information to be opened up so that consumers can compare different provider speeds side by side at the point of comparison.

“Consumers simply want to be able to quickly and easily compare what options they have for their own home, so they can work out which service best fits their needs.

“It is worth remembering that if you’re taking out a new broadband contract, always make a note of the speeds quoted by your new provider. If the service doesn’t measure up you should complain to them sooner rather than later.”

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FOR MORE INFORMATION

Claire Jones

Phone: 020 7148 4663

Email: Claire.Jones@uswitch.com

Twitter: @uswitchPR

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