Commenting on the Government’s announcement that superfast broadband is now available to 95% of UK premises, Richard Neudegg, head of regulation at uSwitch.com, says:
“The confirmation that superfast broadband has been extended to 95% of the UK is good news for the many consumers across the country demanding more reliable broadband. But to see the benefit, customers do need to be taking up these services.
“The big challenge now is to give more consumers the confidence to upgrade by making sure the pricing is competitive and to ensure customers know what services are available to their home.
“Our research from last year found that only 57% of users believed they could access superfast services in their area and as it stands, customers currently have no meaningful way to compare side-by-side the speed of service they are getting today with what they might expect from an upgrade.
“There are simple remedies that could be introduced at a relatively low cost to industry that could really help consumers better understand the benefits and value of a superfast service. Now is the time for action.”
Find out how you could save over £1,000 a year with uSwitch here.
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Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.
Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.
The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email firstname.lastname@example.org with their postcode and usage details.
uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.
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