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Uswitch comments on Ofcom’s telecoms complaints data

Commenting on Ofcom’s Q4 telecoms and pay-TV complaints data, Richard Neudegg, head of regulation at Uswitch.com, says: “In this ultra-competitive environment, providers acknowledge that they can lose customers when service is not up to scratch.

“Sky generated the fewest complaints for fixed broadband, landline and pay TV services – a continuation of the solid performance seen in Q3.

“On the other hand, complaints continued to tick up for TalkTalk across the board with faults, service and provision issues driving these customer irks.

“For those who are suffering from issues with their telecoms provider, it can be especially frustrating.

“If you do have a problem, you can formally complain to your provider. If you’re not happy with the solution they offer, there’s a free ombudsman service that can review your case.

“Ultimately though, customers can vote with their feet as the likelihood is that there’s a better suited service that is more appropriate for their needs.”

Find out how you could save over £1,000 a year with Uswitchhere.

FOR MORE INFORMATION

Claire Jones

Phone: 020 7148 4663

Email: Claire.Jones@uswitch.com

Twitter: @uswitchPR

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