Commenting on the close of Ofcom’s second end-of-contract notification consultation, Richard Neudegg, head of regulation at uSwitch.com, says: “The good news for consumers is that Ofcom seems determined to push ahead and introduce these end of contract notifications this year.
“As it stands, broadband and mobile customers are overpaying by £40 every second due to a fundamental lack of information about when their contracts are due to end.
“Now Ofcom’s second consultation on this has closed, the impetus is firmly with Ofcom to deliver these notifications in a way that alerts households in a timely and relevant manner that their contract is about to end and that they could be saving by looking at other services.
“This is even more important for the millions of broadband customers who are suffering from poor speeds and are stuck on old technology, when they could be upgrading to faster services and actually paying less.
“In light of this, the sooner these notifications come into force, the better the landscape is for consumers.”
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Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.
Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.
The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email email@example.com with their postcode and usage details.
uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.
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