Uswitch comments on Ofcom's findings revealing the best and worst telecoms providers for customer service
Uswitch issued the below comment in response to Ofcom's latest findings which revealed the best and worst providers for telecoms customer service.
Ru Bhikha, telecoms expert at Uswitch.com, says: “The demand on mobile and broadband services may have eased off slightly since the height of the pandemic but some customers are still being shortchanged by their providers on the service they receive.
“The fact that the majority of UK mobile users had to wait longer to speak to their provider last year than they did in the midst of the pandemic should be a wake-up call to the industry. Today’s figures will be particularly embarrassing for O2, whose call waiting times were double those of many of their rivals.
“While customers value a swift response it is even more important that they feel listened to and not rushed by call handlers. This is where some providers like Three and TalkTalk fell down despite picking up quicker than their rivals.
“Others such as Tesco Mobile deserve recognition for such positive results, and our customers also agree the network is best for customer service[1].
“Customers who are unhappy with their current broadband or mobile network should check their contract and see if they are able to switch. When considering a move to a new provider, be sure to check the service levels in your area to see which one will offer you the best speeds and coverage.”
ENDS
Notes:
About Uswitch
Uswitch is one of the UK’s top comparison websites for home services switching, including energy, broadband and mobiles.
More people go to Uswitch to switch their energy, broadband and mobile than any other site, and we have saved consumers over £2.7 billion off their bills since we launched in September 2000.
Free mobile app Utrack also helps households manage their home energy usage and make potential savings.
Uswitch is part of RVU, a group of online brands with a mission to empower consumers to make more confident home services, insurance and financial decisions.