Uswitch Telecoms Awards 2022
See who’s won this year’s awards
The winners
Methodology
Public choice and internal data ∙ Judges’ choice ∙ Opensignal data
Broadband & TV
Broadband
Broadband Provider of the Year
BT is this year's Broadband Provider of the Year thanks to its consistently excellent service and consumer-friendly packages.
Public choice
Best Provider for Customer Service
The Best Provider for Customer Service award goes to EE.
Public choice
Most Reliable Broadband Provider
You can always count on BT - that's why it's won the award for Most Reliable Broadband Provider.
Public choice
Most Popular Broadband Provider
Another award for BT- it's won Most Popular Broadband Provider too.
Public choice + internal data
Best Value Broadband Provider
Now Broadband scoops Best Value Broadband Provider of the year.
Public choice
TV
Best TV Content
Disney+ brought the world's biggest franchise to living rooms with early launches of Marvel's Black Widow and Shang-Chi, and expanding the MCU with shows like Wandavision and Loki.
Judges' choice
Bundle Provider of the Year
BT offers the total package, and it's won Uswitch Bundle Provider of the Year 2022.
Public choice
Mobiles
Network
Network of the Year
With community-led help and support, great prices and an online-first experience, giffgaff continues to impress.
Public choice
Fastest Mobile Network
For the third year running, EE wins Fastest Mobile Network 2022.
Data from Opensignal
Best Network for Customer Service
Take a bow Tesco Mobile - the Best Network for Customer Service 2022.
Public choice
Best Network for Data
With no speed limits, no data caps and endless streaming, browsing, and sharing in the UK, Three sets itself apart as a leading provider for data.
Judges' choice
Best Network for Roaming
Recently confirming that it will not be bringing back EU roaming charges for its customers in 2022, makes O2 the only major mobile network to not reintroduce these fees.
Judges’ choice
Most Popular Mobile Network
Another award for O2 your Most Popular Mobile Network 2022.
Public choice + internal data
Pay Monthly and SIM only
Best Value Pay Monthly Network
Tesco Mobile has won the Uswitch Best Value Pay Monthly Network award for 2022.
Public choice
Best Pay Monthly Network
It's a winning year for BT - Uswitch's 2022 Best Pay Monthly Network.
Public choice
Best PAYG Network
For unbeatable pay-as-you-go deals, look to giffgaff - the Best PAYG Network 2022.
Judge's choice
Best SIM only Network
giffgaff's honourable services to SIMO see it win Best SIM only Network 2022!
Judges' choice
Best Value SIM only Network
SMARTY's great deals helped it win Best Value SIM only Network 2022.
Judges' choice
Manufacturers
Handset of the Year
The best of Google in a smartphone. All-new custom Tensor chip, a fantastic camera to give pro-level pictures, and a dynamic 120Hz display.
Judges' choice
Manufacturer of the Year
The first folding phones with mass appeal in the Flip 3 and Fold 3, a great flagship in the S21 Ultra and dominating the mid-range game with the A-series, Samsung was at the top of its game in 2021.
Judges' choice
Telecoms Innovation Award
Sky Glass offers an integrated streaming service with a high-end 4K TV and soundbar all in one, offering a whole new way to enjoy content from all of your favourite services.
Judges' choice award
Retailers
Mobile Reseller of the Year 2022
Mobile Reseller of the Year 2022 goes to Mobile Phones Direct.
Internal data
Meet our Judges
The awards judging panel is made up of leading news, technology and consumer finance journalists.
Judges' profiles
The Uswitch Telecoms Award winners are decided by external customer satisfaction survey analysis (public choice), our Uswitch internal data, or our team of industry expert judges (judges’ choice).
The ‘Fastest Mobile Network’ award is determined using data supplied by mobile analytics company Opensignal.*
Public choice and internal data
In conjunction with Opinium Research, Uswitch polled 19,624 UK telecoms customers between September and December 2021 to determine the winners for the public choice award categories.
Of those respondents, 17,322 were broadband customers, 17,000 were mobile customers and 14,305 were digital TV customers.
The group of respondents provided by Opinium was a nationally representative sample of consumers across the UK.
The overarching metric was customer satisfaction, with award winners decided as the provider receiving the highest percentage score in relevant categories to topics in question.
For general award categories, average customer satisfaction scores from a number of relevant question sets were combined to derive best overall scores, and subsequently a winner.
For the 'Most Popular' award categories, winners were chosen based on an equal combination of average customer overall satisfaction scores and internal sales data.
All providers were required to meet a minimum threshold of 1% (one percent) of respondents' answers in the customer sample set for consideration in any award category.
For the ‘Mobile Reseller’ award, internal data on share of total handset orders and the click to order metric was analysed, scored and split evenly across both metrics.
Judges’ choice
Ten impartial telecoms industry experts were sourced to form our Judges’ choice panel, including technology experts, journalists, bloggers and influencers.
Each of the judges were asked to complete a confidential survey, choosing their winners from the shortlisted networks and providers in each of the ‘Judges choice’ categories.
Opensignal data
We ran internal analysis on data obtained from Opensignal to determine the winner for the ‘Fastest Mobile Network’ award based on both upload and download speeds.
*Analysis derived from Opensignal Awards – UK: Mobile Network Experience reports, April and September 2021, based on independent analysis during the period Dec 1 - Feb 28, 2021 and Jun 1 to Aug 29, 2021. © 2022 Opensignal Limited.