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Uswitch Telecoms Awards 2022

See who’s won this year’s awards

The 2020 broadband and mobile logo

Broadband

BT

Broadband Provider of the Year

BT is this year's Broadband Provider of the Year thanks to its consistently excellent service and consumer-friendly packages.

Public choice

EE

Best Provider for Customer Service

The Best Provider for Customer Service award goes to EE.

Public choice

BT

Most Reliable Broadband Provider

You can always count on BT - that's why it's won the award for Most Reliable Broadband Provider.

Public choice

NowBroadband

Best Value Broadband Provider

Now Broadband scoops Best Value Broadband Provider of the year.

TV

Disney+

Best TV Content

Disney+ brought the world's biggest franchise to living rooms with early launches of Marvel's Black Widow and Shang-Chi, and expanding the MCU with shows like Wandavision and Loki.

Judges' choice

BT

Bundle Provider of the Year

BT offers the total package, and it's won Uswitch Bundle Provider of the Year 2022.

Public choice


Mobiles

Network

giffgaff

Network of the Year

With community-led help and support, great prices and an online-first experience, giffgaff continues to impress.

EE

Fastest Mobile Network

For the third year running, EE wins Fastest Mobile Network 2022.

Data from Opensignal

Tesco Mobile

Best Network for Customer Service

Take a bow Tesco Mobile - the Best Network for Customer Service 2022.

Three

Best Network for Data

With no speed limits, no data caps and endless streaming, browsing, and sharing in the UK, Three sets itself apart as a leading provider for data.

Judges' choice

O2

Best Network for Roaming

Recently confirming that it will not be bringing back EU roaming charges for its customers in 2022, makes O2 the only major mobile network to not reintroduce these fees.

Judges’ choice

Pay Monthly and SIM only

Tesco Mobile

Best Value Pay Monthly Network

Tesco Mobile has won the Uswitch Best Value Pay Monthly Network award for 2022.

BT Mobile

Best Pay Monthly Network

It's a winning year for BT - Uswitch's 2022 Best Pay Monthly Network.

giffgaff

Best PAYG Network

For unbeatable pay-as-you-go deals, look to giffgaff - the Best PAYG Network 2022.

Judge's choice

giffgaff

Best SIM only Network

giffgaff's honourable services to SIMO see it win Best SIM only Network 2022!

Judges' choice

SMARTY

Best Value SIM only Network

SMARTY's great deals helped it win Best Value SIM only Network 2022.

Judges' choice

Manufacturers

Google

Handset of the Year

The best of Google in a smartphone. All-new custom Tensor chip, a fantastic camera to give pro-level pictures, and a dynamic 120Hz display.

Samsung

Manufacturer of the Year

The first folding phones with mass appeal in the Flip 3 and Fold 3, a great flagship in the S21 Ultra and dominating the mid-range game with the A-series, Samsung was at the top of its game in 2021.

Judges' choice

Sky

Telecoms Innovation Award

Sky Glass offers an integrated streaming service with a high-end 4K TV and soundbar all in one, offering a whole new way to enjoy content from all of your favourite services.

Judges' choice award

Retailers

Mobile Phones Direct

Mobile Reseller of the Year 2022

Mobile Reseller of the Year 2022 goes to Mobile Phones Direct.

Meet our Judges

The awards judging panel is made up of leading news, technology and consumer finance journalists.

The Uswitch Telecoms Award winners are decided by external customer satisfaction survey analysis (public choice), our Uswitch internal data, or our team of industry expert judges (judges’ choice).

The ‘Fastest Mobile Network’ award is determined using data supplied by mobile analytics company Opensignal.*

Public choice and internal data

In conjunction with Opinium Research, Uswitch polled 19,624 UK telecoms customers between September and December 2021 to determine the winners for the public choice award categories. 

Of those respondents, 17,322 were broadband customers, 17,000 were mobile customers and 14,305 were digital TV customers.

The group of respondents provided by Opinium was a nationally representative sample of consumers across the UK.

The overarching metric was customer satisfaction, with award winners decided as the provider receiving the highest percentage score in relevant categories to topics in question.

For general award categories, average customer satisfaction scores from a number of relevant question sets were combined to derive best overall scores, and subsequently a winner. 

For the 'Most Popular' award categories, winners were chosen based on an equal combination of average customer overall satisfaction scores and internal sales data. 

All providers were required to meet a minimum threshold of 1% (one percent) of respondents' answers in the customer sample set for consideration in any award category.

For the ‘Mobile Reseller’ award, internal data on share of total handset orders and the click to order metric was analysed, scored and split evenly across both metrics. 

Judges’ choice

Ten impartial telecoms industry experts were sourced to form our Judges’ choice panel, including technology experts, journalists, bloggers and influencers. 

Each of the judges were asked to complete a confidential survey, choosing their winners from the shortlisted networks and providers in each of the ‘Judges choice’ categories. 

Opensignal data

We ran internal analysis on data obtained from Opensignal to determine the winner for the ‘Fastest Mobile Network’ award based on both upload and download speeds. 

*Analysis derived from Opensignal Awards – UK: Mobile Network Experience reports, April and September 2021, based on independent analysis during the period Dec 1 - Feb 28, 2021 and Jun 1 to Aug 29, 2021. © 2022 Opensignal Limited.