How to contact your energy supplier

Written by Ben Gallizzi, Senior Content Editor - Energy and Electric Vehicles3 July 2023

With the wholesale energy market still causing customers’ bills to soar, it’s likely that you’ll need to contact your supplier to discuss payments, bills or other parts of your account.

Share this guide

Young woman sitting on the floor at home checking her phone

We’ve collated the contact details of the main suppliers here for you to easily access when you need them. While phone and email are the traditional ways to contact businesses, more and more have chat functions of varying effectiveness that are either automated or staffed by people.

Supplier	Phone number	Email address	Chatbot?	WhatsApp	Text
Boost	0330 102 7517 Monday to Friday - 8am-6pm Saturday - 9am-2pm	N	Y	N	N
British Gas	0330 100 0056 Monday to Friday - 9am-5pm	N	Y	N	N
Co-op Energy	0808 164 1088	N	N	N	N
EDF	0333 200 5100 0800 096 2929 text telephone for those with hearing difficulties Weekdays - 8am-6pm Saturday - 8am-2pm	N	Y	07480 802 942 Weekdays - 7am-11pm Weekends - 8am-8pm	07481 341 928 Weekdays - 7am-11pm Weekends - 8am-8pm
E.ON Next	0808 501 5200 0808 501 5200 text telephone for those with hearing difficulties Monday to Thursday - 9am-5pm Friday - 9am-4pm	hi@eonnext.com	Y	0808 501 5200	N
Good Energy	0345 034 2400 Monday to Friday - 9am-5pm	hello@goodenergy.co.uk	N	N	N
Octopus	0808 164 1088 Monday to Thursday - 9am-5pm Friday - 9am-4pm	hello@octopus.energy	N	N	N
OVO	0330 303 5063 Monday to Friday - 9am-5pm	N	N	N	N
ScottishPower	0345 270 0700 Monday to Friday - 9am-5pm	N	Y	N	N
Shell Energy	0330 094 5800 Monday to Friday - 8am-6.30pm Saturday - 9am-4pm	Y (fill in form)	Y	N	N
So Energy	0330 111 5050 Monday to Friday - 9am-5pm	help@so.energy	N	N	N
Utilita	0330 3337 442	N	Y	N	N
Utility Warehouse	0333 777 0777 Monday to Friday - 8am-7.45pm Saturday - 9am-4.30pm Bank holidays - 10am-4pm	Y (fill in form)	N	N	N

What is Ofgem's energy price cap 2023? - Uswitch

Information on the energy price cap set by Ofgem, set at £1,834 from October until January 2023 and from £1.928 from January to April 2024.

Learn more

man at home looking concerned at his laptop

Switching energy supplier for a cheaper deal - Uswitch

Looking for a cheaper gas or electricity supplier but not sure where to start? Check out our step-by-step guide on how to find a better energy supplier.

Learn more