Outfox The Market often launches new tariffs (though prepayment customers are currently not catered for) which have been among the cheapest on the market. The supplier topped Which?’s energy company satisfaction poll in 2021.
Reasons to choose Outfox The Market:
Streamlined tariff options
Strong customer service focus
Low exit fees on fixed tariffs.
Outfox The Market offers dual fuel and single fuel tariffs to customers. These are split between:
Fixed price tariffs, where unit rates and standing charges don’t change for the duration of the contract
Standard variable tariffs, where unit rates and standing charges can go up and down four times a year depending on the level of the energy price cap.
In line with other energy suppliers, Outfox The Market charges exit fees on its fixed energy tariffs. At the time of writing, though, these fees are at the lower end of the market at ÂŁ25 per fuel.
As of June 2024, Outfox The Market has a TrustPilot rating of 4.6 from over 37,000 reviews.Â
The supplier’s renewable energy doesn’t go directly to customers, though it does buy renewable electricity generated by offshore wind farms. Instead, it provides electricity to customers from the grid which it then replaces with clean electricity via the process of buying Renewable Energy Guarantee of Origin certificates.
Overall, at the time of writing, the supplier’s fuel mix is only 40.8% renewable, with the remaining 59.2% generated from natural gas, coal, nuclear and other sources.
Outfox The Market is a smaller supplier so doesn’t offer energy efficiency products like solar panels or heat pumps. However, customers can get a free smart meter installed if they live in Cheshire, Greater Manchester, North Wales, North Yorkshire, South Yorkshire or the West Midlands.Â
You can contact Outfox The Market either via webchat or by phone on 0800 103 2702 (Monday-Friday 8.30am-5pm, Saturday 9am-2pm).
A lot of suppliers will be similar to Outfox The Market in terms of size and range of tariffs offered. If you’re looking for a deal from a smaller supplier (i.e. not one of the big six of British Gas, EDF, E.ON, Octopus, OVO or ScottishPower) and you’re not interested in energy efficiency products or other services, you may simply want to base your decision on price. Run an energy comparison to see deals that are currently available.
The energy market is challenging and unpredictable at the moment but there's no indication at this time that Outfox The Market is going bust.