Press release:

uSwitch comments on Ofcom’s research into mobile phone call service quality

Commenting on Ofcom’s research into mobile phone call service quality, Ernest Doku, mobiles expert at, says: “In this day and age, we should all be able to get mobile reception, whether we’re in the heart of the city or out in the sticks.

“Ofcom’s data reveals that simply isn’t a reality yet, but it does arm consumers with the information they need to walk away from underperforming networks and switch to one which works better for them.

“Only 67% living in a rural area say they’re satisfied with their mobile network, compared to 78% in urban areas – yet another example of those outside major conurbations missing out on basic, essential services.

“While it’s good to see that the majority living in cities are satisfied with their networks, this doesn’t help me if I’m in a field, in rural Wales, with a broken leg and unable to call for help.

“Politicians are already talking about 5G, and meanwhile one in three Brits are experiencing mobile signal blackspots at least weekly.

“We can only hope that Ofcom uses this data to tell the underperforming networks to pull their socks up, and finally improve.”

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About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

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