Press release:

uSwitch comments on O2 and EE price rises

Commenting on the news that O2 and EE are set to put up their prices by 1.1%, Ernest Doku, mobiles expert at uSwitch.com says: “This week’s price rises from O2 and EE will be frustrating news for many existing customers.

“Ofcom has taken significant steps to protect mobile users from mid-contract price hikes, but opportunities to put up monthly fees clearly still exist and customers continue to be subject to annual increases at the hands of mobile operators.

“Networks do now make it clear when customers sign up that they will increase their prices in line with RPI once a year. In doing so, it is very hard for customers to leave their contract without penalty when this inevitably happens.

“There are a few things you can do to leave your contract within the minimum term if your operator raises prices. Take a look at out-of-bundle costs – for example, if you use international numbers and these prices are increased substantially, you maybe able to prove that it constitutes a ‘material detriment’ to your experience, and you can likely make a case for leaving early..

“Some providers, such as Three and Tesco Mobile, do offer a ‘price promise’ to customers, pledging that they will charge the same amount for the entire minimum duration of their contract, and offering protection from any mid-contract price hikes.

“If you are outside your minimum contract term, then you are entirely within your rights to vote with your feet, and leave without incurring any additional charges.”

For more information visit www.uswitch.com or call 0800 093 0607

 

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About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email customerservices@uswitch.com with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

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