Your cookie preferences


We use cookies and similar technologies. You can use the settings below to accept all cookies (which we recommend to give you the best experience) or to enable specific categories of cookies as explained below. Find out more by reading our Cookie Policy.

Select cookie preferences

Skip to main content

Uswitch comments on record £26m npower settlement with Ofgem

Commenting on the news that Ofgem has required npower to pay a £26m consumer redress package following billing and complaint handling failings between 2013 and 2014, Tom Lyon, energy expert at Uswitch.com, says: “The sheer scale of this record settlement serves as a shot across the bows of the industry that consumers must be treated fairly.

“npower has reduced complaints by nearly 70% since the beginning of this year, but it still has a long way to go if it’s to meet tough new targets by next summer and avoid a sales and marketing ban. Trust in the energy industry is already at an all-time low and, unfortunately, today’s news will do little to address consumers’ cynicism towards suppliers.

“Today’s settlement should also serve as a warning to new suppliers entering the market, who must learn from the mistakes of the big six and operate in a way that keeps customers at the heart of everything they do. All suppliers should give consumers the quality of service they deserve or they will pay the price.”

For more information visit www.uswitch.com or call 0800 093 06 07

FOR MORE INFORMATION

Ailene Barr

Phone: 020 3872 5610

Email: ailene.barr@uswitch.com

Twitter: @uswitchPR

About us

It’s all about “U”!

Thank you for indulging us over the last 20 years by using a small ‘u’ and a big ‘S’ when writing about our brand in your articles.

We are delighted to let you know that you are now off the hook - it’s big U’s all the way (and small s’s) as we undertake our biggest ever rebrand - so let your autocorrect go wild!

About Uswitch

Uswitch is the UK’s top comparison website for home services switching. Launched in September 2000, we help consumers save money on their gas, electricity, broadband, mobile, TV, and financial services products and get more of what matters to them. Last year we saved consumers over £373 million on their energy bills alone.

Uswitch is part of RVU, a new business that also owns Money.co.uk and Bankrate.

If you would no longer like to receive our press releases please email prteam@uswitch.com with 'unsubscribe'.