Press release:

uSwitch comments on Citizens Advice energy complaints league table

Responding to Citizens’ Advice’s latest energy complaints league table, which shows the widest ever gap between the best and worst providers, Claire Osborne, energy expert at uSwitch.com, says: “Energy bills are stressful enough, so customers need to know that their issue will be dealt with quickly and efficiently if things ever go wrong. Chasing complaints costs both time and money and consumers should not have to pay the price for suppliers’ mistakes.

“It’s encouraging to see some suppliers stepping up their efforts to improve their processes, but it’s clear that others still have some work to do if trust in the energy industry is to be restored.

“Inaccurate bills, one of the main causes for complaints, are unfortunately much more common than we would like. Our own research found that almost four million customers have been overcharged due to billing errors over the last year – leaving them £270 million out of pocket[1].

“Providing regular meter readings goes a long way towards ensuring that bills are as accurate as possible – but consumers should always check their bills carefully and speak immediately to their supplier if they think they have been short-changed.

“This data shows that there is more to choosing an energy supplier than price alone, so it’s important to do your research before choosing a provider. Many price comparison sites have supplier customer satisfaction ratings or reviews which give a good indication of the level of service you can expect to receive.”

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Notes to editors

  1. Energy billing blunders leave consumers £270 million out of pocket, uSwitch.com: https://www.uswitch.com/media-centre/2016/06/energy-billing-blunders-leave-consumers-270-million-out-of-pocket/

About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email customerservices@uswitch.com with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes. uSwitch is the proud sponsor of Britain’s Got Talent 2018.

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