Uswitch comments on changes to BT Basic for low-income families
Commenting on the changes to BT Basic, which is available to qualifying low-income users, Richard Neudegg, Head of Regulation at Uswitch.com, says:
“BT’s updated Basic package is a welcome change as – with capped call costs – vulnerable, elderly and low-income households on the tariff will now be protected from landline bill shock, provided premium rate numbers are avoided.
“Ofcom requires BT to provide BT Basic – the telecoms equivalent of the Warm Home Discount for energy – as a condition of its historic monopoly. Previously, customers would only have to use their landlines for 148 minutes a month for a standard landline tariff to be more affordable than BT Basic*. Capping standard calls at £10 a month, alongside a discounted line rental of £5.10, means vulnerable landline-only users will not have to fear using their home phone to keep in touch with people.
“This is a welcome move for qualifying landline-only users. For those customers that also want to take up broadband, BT Basic’s £4.85 broadband add-on remains capped at 12GB. If they need more than this capped download allowance, there could still be a better deal elsewhere.”
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Claire Jones
Phone: 020 7148 4663
Email: Claire.Jones@uswitch.com
Twitter: @uswitchPR
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