Press release:

uSwitch comments on changes to BT Basic for low-income families

Commenting on the changes to BT Basic, which is available to qualifying low-income users, Richard Neudegg, Head of Regulation at, says:

“BT’s updated Basic package is a welcome change as – with capped call costs – vulnerable, elderly and low-income households on the tariff will now be protected from landline bill shock, provided premium rate numbers are avoided.

 “Ofcom requires BT to provide BT Basic – the telecoms equivalent of the Warm Home Discount for energy – as a condition of its historic monopoly. Previously, customers would only have to use their landlines for 148 minutes a month for a standard landline tariff to be more affordable than BT Basic*. Capping standard calls at £10 a month, alongside a discounted line rental of £5.10, means vulnerable landline-only users will not have to fear using their home phone to keep in touch with people.

“This is a welcome move for qualifying landline-only users. For those customers that also want to take up broadband, BT Basic’s £4.85 broadband add-on remains capped at 12GB. If they need more than this capped download allowance, there could still be a better deal elsewhere.”


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About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

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