Press release:

uSwitch comments on Ofcom’s proposed changes to BT’s landline-only service

Commenting on Ofcom’s proposed changes to BT’s landline-only service, Richard Neudegg, Head of Regulation at, says: “As we have seen with the CMA’s intervention on prepayment meters and the FCA’s cap on the interest rate of payday loans, it isn’t unusual for a regulator to step in where there are major constraints on competition impacting particularly vulnerable customers.

“The proposal for a three-year control announced today by Ofcom sets out to lower the cost of BT landline-only services by at least £5 a month. The relatively small group of consumers that access these services – largely made up of the elderly and vulnerable without access to the internet – are the most reliant on voice-only services and least likely to leave BT for a better deal.

“These unique circumstances have resulted in an essential lack of competition in the landline-only part of the market. Consequently, we’ve seen many fixed voice-only packages not really offering best value for money – with bundled or mobile services often representing cheaper ways to make calls.

“Team this with the fact the demographic tend not to be online, and are the least likely to engage with the market and switch their services, and it is right Ofcom is looking closely at what can be done.

“As with any proposed regulatory intervention, we encourage Ofcom to closely monitor the impact on the wider market to ensure the proposal is fit for purpose, avoiding any inadvertent knock-on effects where competition, driven by choice, is buoyant.”

Find out how you could save over £1,000 a year with uSwitch here.


— ends —

About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

If you would no longer like to receive our press releases please email with 'unsubscribe'.