Press release:

uSwitch comments on Ofcom’s strengthening of its broadband speed code

Commenting on the strengthening of Ofcom’s broadband speed code, Richard Neudegg, head of regulation at says:

“These changes, due to come in from March next year, are welcome news for consumers who feel stranded on broadband speeds that don’t live up to their provider’s set minimum.

“Under this Code, greater onus will be placed on providers to bring the most seriously impacted customers’ speeds up to scratch within 30 days of the issue being raised, otherwise consumers will be able to switch away without exit fees. The hope is that this will light a fire under providers to be more proactive in sorting out problems.

“But we shouldn’t pretend this will by itself sort out the broadband reliability frustrations many of us experience. Despite superfast broadband now being available to 95% of the country, only 57% of customers believe they can actually access it[1]. More needs to be done to help households move to a better service.

“While it’s encouraging to see there will be improvements in the speeds estimates providers use, burying this information in a providers’ sales journey isn’t enough.

“What we really need is for this information to be opened up so that consumers can compare different provider speeds side-by-side in order to make an informed decision about the service that best suits them.”

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About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

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