Press release:

uSwitch comments on Ofcom revealing best and worst telecoms providers for customer satisfaction

Commenting on Ofcom revealing the best and worst providers for broadband and phone service quality, Ewan Taylor-Gibson, telecoms expert at, says:

“Telecoms customers are increasingly looking beyond price when picking a broadband and mobile contract, so today’s survey might give a number of providers pause for thought.

“While some continue to perform well in terms of complaint handling and call times, clearly one in seven broadband customers having a reason to complain is just not good enough.

“In the case of TalkTalk, which scores poorly in terms of a range of customer service measures, there’s a feeling that the provider has struggled to redress its public image since the high-profile data breach of 2015.

“Mobile providers do better overall but millions of customers still say they aren’t satisfied with their service, with Virgin Mobile and Vodafone coming bottom of the satisfaction table.

“Unhappy customers don’t have to stick it out though. If you do have a problem with your broadband or your mobile, you should raise your complaint with your provider. If you’re not happy with the solution they offer, there’s a free ombudsman service that can review your case.”

“At the end of the day, customers shouldn’t suffer shoddy service. They can vote with their feet as the likelihood is that there’s a better suited service that is more appropriate for their needs – and they may even save money in the process too.”

Find out how you could save over £1,000 a year with uSwitch 

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About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

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