Press release:

uSwitch comments on Ofcom’s research on broadband speeds

Commenting on Ofcom’s research on broadband speeds, Richard Neudegg, head of regulation at uSwitch.comsays“Ofcom’s report on the state of the nation’s broadband speeds shows that the UK’s connectivity is moving in the right direction.

“This snapshot of broadband performance was taken in November last year and saw that average download speeds had jumped by more than a quarter (28%) to 46.2 Mbit/s compared to the previous 12 months.

“This notable leap is being driven by the uptake of superfast services – which is now at 58%. Though when you consider superfast services are available at more than 93% of premises in the UK, according to Ofcom, it’s clear more needs to be done if we’re to help consumers better understand what speeds and level of service they can expect at their own home.

“It’s positive to see the top line improvements painted by this report, but let’s be clear – there are still two in five households that remain on slower, less reliable ADSL services. There will be many consumers still reporting real frustrations with their broadband.

“We have been saying for years that consumers need to be brought along on the journey to faster and more reliable broadband services. With some superfast services actually costing less than standard broadband, consumers could upgrade and still save money.

“Surely it’s high time for the industry to step up and do more to give all consumers the tools, information and confidence to upgrade.”

uSwitch’s Connectivity without Complexity campaign has been looking at these key issues and exploring their impact on consumers. We believe it’s time the industry gave the facts – being open and upfront with the information that matters, removed the needless hoops that consumers are made to jump through and worked to ensure the road to faster, more reliable connectivity is a journey for all. To find out more, visit www.uswitch.com/connectivity

Find out how you could save over £1,000 a year with uSwitch here.

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Notes to editors

Previous research that might be of interest: Paying more for less: Broadband customers spend extra £222m annually to stay on slower speeds

About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email customerservices@uswitch.com with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes. uSwitch is the proud sponsor of Britain’s Got Talent 2018.

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