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Savvy consumers not willing to put up with poor service from their banks

Written by Tashema Jackson, Money Expert

24 July 2018

Following the Current Account Switch Service latest quarterly figures published today, Tashema Jackson, money expert at Uswitch.com, says: “A six per cent increase in customers switching their current account is great news, as it shows that savvy consumers are not willing to put up with poor service, have voted with their feet and found a new current account provider. As with any service, if you find that your bank is not meeting the expectations you have, especially given you are likely to be using it every single day, then don’t be put off switching to a new one.

“It’s not surprising to see TSB losing customers given all the problems which occurred as a result of migrating its customers onto a new banking system. . The self-styled challenger bank has a lot of work to do to halt the slide and rebuild trust in its brand.

“For the millions of current account customers who have never switched, there has never been a better time to do so. Not only are some banks throwing cash at new customers, others will offer you a choice of gadget worth up to £150. So if you are unhappy with the service you are receiving from your bank, then take a look at the options available to you – don’t forget that the overdraft fees, saving rates and customer service will vary from bank to bank too, so make sure you pick the one which is right for you.“

Find out how you could save over £1,000 a year with Uswitch here.

FOR MORE INFORMATION

Rory Stoves

Phone: 020 3872 5613

Email: rory.stoves@uswitch.com

Twitter: @uSwitchPR

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