Press release:

uSwitch comments on Citizens Advice super-complaint to the CMA

Commenting on Citizens Advice lodging a super-complaint with the CMA, Richard Neudegg, head of regulation at, says: “Citizens Advice is right to highlight that vulnerable consumers can often end up paying too much on their bills because there isn’t enough support from companies to ensure they get a fair deal.

“While there are some schemes to financially support these customers in different sectors[1], these can be difficult to access and don’t have to be available through all providers.

“As always, being switched on about the cost of your bills and taking action when companies’ offers aren’t good enough can lead to savings running into the £100s every year. The power should always be in customers’ hands and it is often more straightforward than people think to access better value across many household bills.

“To keep providers on their toes, consumers should vote with their feet. If, as a customer, you feel you’re paying too much for a service, don’t accept the offer – pick up the phone or search online and you’ll almost certainly be able to find a much better deal.”

Find out how you could save over £1,000 a year with uSwitch here.

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Notes to editors

  1. BT Basic (broadband and phone), Warm home discount (energy), Flood Re (home insurance), free basic bank accounts (banking), Watersure (water) are all schemes available to vulnerable consumers, but in most cases, they require customers to apply for them rather than be provided automatically to those who need them most.

About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

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