Commenting on Citizens Advice lodging a super-complaint with the CMA, Richard Neudegg, head of regulation at uSwitch.com, says: “Citizens Advice is right to highlight that vulnerable consumers can often end up paying too much on their bills because there isn’t enough support from companies to ensure they get a fair deal.
“While there are some schemes to financially support these customers in different sectors, these can be difficult to access and don’t have to be available through all providers.
“As always, being switched on about the cost of your bills and taking action when companies’ offers aren’t good enough can lead to savings running into the £100s every year. The power should always be in customers’ hands and it is often more straightforward than people think to access better value across many household bills.
“To keep providers on their toes, consumers should vote with their feet. If, as a customer, you feel you’re paying too much for a service, don’t accept the offer – pick up the phone or search online and you’ll almost certainly be able to find a much better deal.”
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