Press release:

uSwitch comments on introduction of auto-compensation for broadband and phone customers

Dani Warner broadband expert at, says:  “Broadband is so essential to our everyday lives that we treat it as a fourth utility. For many, the prospect of any downtime is practically unmanageable – especially for the quarter (25%) of adults who work from home either part or full time.

“Admittedly the level of compensation – £8 per day without service from the third day and £25 per missed appointment – does not come close to making up for missing a day’s work, but the collective financial burden on providers should  increase the pressure to improve service and prevent long periods without connectivity.”

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About us

Launched in September 2000, uSwitch is an online and telephone price comparison and switching service, helping consumers get a better deal on gas, electricity, broadband, TV services, mobiles and personal finance products including mortgages, credit cards, car and home insurance. Last year we saved UK consumers over £278 million on their energy bills alone.

Customers can sign up to an account that automatically monitors the energy market and notifies them when they can move to a cheaper tariff, while broadband customers can conduct a speed test to find out how fast their broadband is and identify the best deal for their postcode.

The multi award-winning 'Switching Made Simple' app allows customers to compare energy, broadband, credit card, mobile and SIM-only deals – and uSwitch also has a UK contact centre manned by energy and broadband experts. Customers can post their latest energy bills to FREEPOST USWITCH to receive a free call back and be guided through the comparison process, or they can email with their postcode and usage details.

uSwitch is owned by ZPG, which operates some of the UK’s most trusted digital brands that help empower smarter property and household decisions including Zoopla, Money, PrimeLocation and SmartNewHomes.

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